Mirab After Sales Service
Mirab, a leading manufacturer in the industrial valve industry, places the utmost importance on customer satisfaction. We believe that the purchase of a product is merely the beginning of a long-term and long-lasting partnership with our valued customers. Hence, our after-sales services are meticulously designed to fulfill all customer needs and expectations in the most efficient manner possible.
At Mirab, a dedicated team of skilled technical experts is always on hand to address customer inquiries and resolve any issues. Through comprehensive consulting services, maintenance, and the supply of spare parts, we ensure that our products consistently operate at peak performance. Our goal is to ensure that our customers never feel abandoned after purchasing our products.
Repair and Replacement Services
Service Request
Installation and Maintenance Services
Installation and Maintenance Services
At Mirab, we prioritize speed and quality in after-sales service. Leveraging advanced technologies and efficient management systems, we strive to promptly address customer inquiries and needs. Customer satisfaction is our top priority, and we are committed to providing exceptional service.
We assure our customers that purchasing from Mirab marks the beginning of a lasting and committed relationship. We will always be by your side to deliver the best and fastest services to ensure your satisfaction. Your trust is invaluable, and we strive to maintain and strengthen it through our outstanding after-sales service.
To request technical support, consultation, installation, commissioning, or other after-sales services, please log in to our service request portal. Our support team is ready to respond promptly and provide optimal service.
If you require technical advice, our experts are available to guide you in selecting and effectively utilizing Mirab products. Our specialized teams handle installation and commissioning to guarantee the correct and efficient operation of your equipment.
To request an on-site visit from a technical expert, please submit your request through the after-sales service portal and schedule a convenient time for inspection and troubleshooting. We are committed to delivering high-quality service and customer satisfaction, and we strive to fulfill your needs to the best of our ability.
Our support team is always ready to answer your questions and address your requests.
Warranty and Guarantee
Mirab proudly offers a 2-year warranty on all its products, including industrial valves. This warranty covers all manufacturing defects, and in the event of any technical or functional failure, the company is committed to repairing or replacing the product. Our goal in providing this warranty is to assure our customers of the high quality of Mirab products and our dedication to their complete satisfaction. This warranty is designed to guarantee optimal and long-term product performance and covers all major components and parts.
In addition to the warranty, Mirab provides after-sales services for all its products for up to 10 years. These services include preventive maintenance, specialized repairs, and the supply of necessary spare parts. Our technical support team, made up of experienced and expert technicians, is always ready to meet customer needs and provide appropriate solutions to maintain and improve product performance. At Mirab, we take pride in providing exceptional service and ongoing support to our customers, and we are constantly striving to gain customer satisfaction and trust by utilizing the latest technologies and international standards.
FAQ of After-Sales Service Department
- Refer to exploded views in the catalogue: Exploded views provided in product catalogues offer detailed illustrations of each component and their placement within the valve. These diagrams aid in accurately identifying the required parts.
- Obtain 2-year and 5-year spare parts lists: The technical department provides lists of essential spare parts for both 2-year and 5-year periods. These lists facilitate better maintenance and repair planning.
- Download from the technical section of the website: Installation and maintenance manuals for each product can be individually downloaded from the technical section of the company’s website. These files contain complete installation and maintenance instructions, helping you optimize the use of your products.
- Categorized by product: Each manual is tailored to a specific product, providing accurate and customized guidance. It is recommended to download and review the manual corresponding to your product.
By visiting this section, you can easily access comprehensive installation and maintenance information and ensure optimal performance of your products. (Advice, Calculation, and Analysis)
Yes, we provide remote technical consulting services for the installation and commissioning of valves in large projects. To contact the technical team, you can use the following methods:
- Complete the online form: Fill out the technical consulting request form on our website. This form is available online, and you can provide details of your project and your specific needs.
- Send an email to the after-sales service department: Send your request by email to the after-sales service department. This department will forward your request to the relevant technical team. Our colleagues in the after-sales service and technical departments will contact you as soon as possible to provide the necessary advice and guidance.
The duration and terms of our product warranty vary depending on the specific product and model. Generally, the warranty covers the following:
- Main components: Body, disc, seat, and other primary components.
- Consumable parts: Such as sealing gaskets and washers. For more detailed information regarding the warranty period and terms for each product, please refer to the warranty terms section on our website.
To request repairs during the warranty period, you can use the following methods:
- Submit a web form or email: Complete the web form available on our website or send a formal email from your company to submit a repair request. Your request will be forwarded to the after-sales service department.
Shipping and transportation costs: Mirab products are provided on an Ex Works-basis; therefore, shipping, return, and travel costs are the responsibility of the customer. For more information on warranty terms, please refer to the warranty terms section on our website.
Mirab offers a variety of training options to support technicians and optimize the maintenance and repair of our products:
- In-person classes and seminars: These courses can be held at Mirab’s facilities or at the customer’s project site. The costs of these courses may vary depending on the type of project and customer relationship and may even be free.
- Online training courses: Online courses provide convenient, self-paced learning. However, due to limited capacity, prior registration is required. To coordinate and request training, please visit the public relations section of our website.
Yes, Mirab’s technical team provides reinstallation services and adjustments to valve settings for a fee. For more information or to request these services, you can contact the after-sales service department.
Yes, all catalogues, technical data, and datasheets for our products are available in multiple languages on the Mirab website in the products section. Each product has its own technical documentation and guides, which you can easily download from the corresponding product page.
After-sales service costs are calculated based on a detailed assessment of the required repairs and replacement parts. An initial estimate will be provided, but the final cost may vary due to unforeseen factors. Please note that the customer is responsible for all travel and accommodation expenses incurred by our technicians
To receive after-sales service, the following documents and information are required:
- Product serial number
- Valve body number
- Valve type and model
- Valve size and working pressure
- Purchase invoice
- Purchase and installation location
- Name of the project where the valve is installed
This information helps the company provide after-sales service more accurately and according to your specific needs
Yes, in the technical department section of the website, visual and video guides are available for each product. Enhance your product knowledge with our comprehensive digital resources. Download detailed installation, maintenance, and repair guides directly from the product page.